Measuring The Impact of Applying the Dimensions of Total Quality for Some Iraqi Private Banks on Financial Capacity Using Ordinal Logistic Regression

Rosul Mohammed; Abdul Khaleq Al-Jubory

doi:10.61132/anggaran.v3i1.1207

Authors

Rosul Mohammed University of Babylon
Abdul Khaleq Al-Jubory University of Babylon

DOI:

https://doi.org/10.61132/anggaran.v3i1.1207

Abstract

In this article, we aim to analyze the impact of applying the dimensions of total quality on the financial capability in some of Iraqi banks listed in the Iraq Stock Exchange, namely (Middle East Investment Bank of Iraq - National Bank of Iraq - International Development Bank - Islamic Bank of Iraq - Mansour Investment Bank). A questionnaire was applied that includes four main axes of total quality, which are (customer focus, continuous improvement, and senior leadership commitment, decision-making). The questionnaire included 20 questions for each axis. In addition, financial capability was evaluated using five dimensions, which are (knowledge, skill, behavior, confidence, attitude), and each dimension included five questions. we used ordinal logistic regression to measing the effect of there on others, the results also showed a strong relationship between the application of the dimensions of total quality and financial capability, indicating that the application of these dimensions has a positive impact on financial capability. The results also showed that knowledge comes at the forefront of the dimensions of financial capability in terms of importance, followed by attitude, then confidence, and finally skill and behavior. The results of the analysis showed that confidence was the most consistent dimension among the sample members, indicating the participants’ agreement on the importance of this dimension.

Downloads

Download data is not yet available.

References

Abdullah, I. I. A., & Hamad, A. A. S. M. (2022). The impact of total quality management on the financial performance of Sudanese banks: An applied study on Al Baraka Bank of Sudan (2015–2020). Journal of Humanities and Natural Sciences. ISSN: (e) 2709-0833. Retrieved from www.hnjournal.net

Abdullah, M. N., Ghanem, S. S., & Shairo, H. S. (2020). The possibility of establishing the dimensions of banking service quality: A survey study on Rashid and Rafidan banks in Salah al-Din. Journal of Excellence for Economics and Management Research, 4(2), 11. ISSN 2572-0171.

Al-Fashni, A., Abdel Aal, A., & Anwar, M. (2023). The importance of total quality management in stock markets and banks. Journal of Environmental Studies and Research, 13(4), 137–157.

Al-Jisr, S. N. (2004). [Title not available]. A working paper presented to the workshop: Reorganizing private higher education, held by the Ministry of Education and Higher Education, General Directorate of Higher Education, Beirut.

Al-Moussawi, L. A. I., & Al-Yasiri, A. M. (2012). The impact of the dimensions of total quality and benchmarking in improving customer service. Master's thesis, College of Administration and Economics, University of Karbala.

Al-Shajri, M. H. A. (2024). Accounting quality and its impact on the efficiency of investment decisions: An applied study in a sample of banks listed in the Iraq Stock Exchange. Journal of Al-Ma'moon College. Print ISSN: 1992-4453, Electronic ISSN: 2790-2544.

Badisi, F. (2004). Total quality between theory and application. Journal of Human Sciences, (21).

Evans, J. R. (2005). Total quality: Management, organization, and strategy. Thomson/South-Western.

Foster, S. T. (2001). Managing quality: An integrative approach. Prentice Hall.

Hassan, A. I. S., & Al-Taher, A. M. (2017). The impact of total quality management practices in achieving competitive advantage: A field study in Jordanian pharmaceutical companies. Master's thesis, Middle East University, Jordan.

Ibn Manzur. (1984). Lisan al-Arab (Vol. 2). Dar al-Maaref.

Ivancevich, J. M. (2007). Human resource management (10th ed.). McGraw-Hill.

Joda, M. A. (2009). Total quality management: Concepts and applications (4th ed.). Dar Wael.

Khan, M. M., & Fasih, M. (2014). Impact of service quality on customer satisfaction and customer loyalty: Evidence from banking sector. Pakistan Journal of Commerce and Social Sciences, 8(2), 331–354.

Khashaba, N. M. F., & Saleh, A. H. M. (2022). Banking governance and its role in improving banking performance: A field study on the Iraqi banking system. Egyptian Journal of Business Studies, 46(4), 397–434.

Kundaragi, B. P. (2021). A systematic analysis of service quality and customers’ satisfaction in urban co-operative banks by SERVQUAL. International Conference on Multidisciplinary Approaches in Humanities, Management, and Sciences. Sri S. Ramasamy Naidu Memorial College, Tamil Nadu. ISBN: 978-81-952307-3-0.

Stevenson, W. J., & Chuong, S. C. (2015). Management operations. Penerbit Selemba Empat.

Wang, C.-K., Masukujjaman, M., Alam, S. S., Ahmad, I., Lin, C.-Y., & Ho, Y.-H. (2023). The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy. International Journal of Financial Studies, 11(33). https://doi.org/10.3390/ijfs11010033