Transparansi Akad dan Hak Khiyar dalam Perspektif Maslahah Pelanggan: Studi Kasus Toko Mapan, Surabaya

Ahmad Farid Firdaus Nurrahman Mawardi; Taufiq Kurniawan

doi:10.61132/santri.v4i5.2668

Authors

Ahmad Farid Firdaus Nurrahman Mawardi Universitas Negeri Surabaya
Taufiq Kurniawan Universitas Negeri Surabaya

DOI:

https://doi.org/10.61132/santri.v4i5.2668

Keywords:

Customer Maslahah, Khiyar, Muamalah Jurisprudence, Traditional Market, Transparency

Abstract

Transparency in sales contracts and the right of khiyar are two muamalah instruments protecting customer welfare, yet prior research has focused mainly on online marketplaces and wholesale trade, leaving small grocery stores in traditional markets understudied. This study examines how contract transparency and khiyar are practiced at Toko Mapan, a household-staples store at Kedurus Market, Surabaya, and how both relate to customer maslahah. Ten purposively selected informants (the owner, eight customers in three groups, and a neighboring trader) were interviewed for 10-20 minutes each over 1-14 September 2026, across six to eight field visits, with source-and-method triangulation. Prices were disclosed honestly, defective goods could be exchanged immediately in-store or within 2x24 hours after purchase, and the owner was directly observed returning such goods to the distributor so losses were not borne unilaterally; bonus items were occasionally added for familiar customers. Assessed through four hifz al-mal indicators (price-quality match, absence of material loss, availability of compensation, and customer trust), customer maslahah was largely fulfilled, though one customer whose request exceeded the 2x24-hour limit could not exchange her item; she received a polite explanation and kept shopping there. Findings are limited to one store and cannot be generalized to traditional markets.

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