Perancangan Dashboard Pengecekan Tenant untuk Meningkatkan Efektivitas Pengawasan pada Divisi Commercial Non-Aero PT Angkasa Pura Indonesia Cabang Bandar Udara Sam Ratulangi Manado

Jariska B. P. Mandagi; Melky Krisna Elia Paendong; Meiske Wisye Manopo

doi:10.61132/santri.v4i5.2713

Authors

Jariska B. P. Mandagi Politeknik Negeri Manado
Melky Krisna Elia Paendong Politeknik Negeri Manado
Meiske Wisye Manopo Politeknik Negeri Manado

DOI:

https://doi.org/10.61132/santri.v4i5.2713

Keywords:

Commercial Non-Aero, Dashboard, Design Thinking, KPI, Tenant Supervision

Abstract

Tenant supervision at the Commercial Non-Aero Division of PT Angkasa Pura Indonesia, Sam Ratulangi International Airport Manado Branch, is still carried out manually. Officers fill out paper forms in the field, and the results are then recapitulated and compiled into reports manually. This method is time-consuming, prone to recording errors, leaves data scattered and uncentralized, and makes it difficult for management to monitor tenant compliance in real time. This study aims to map the tenant supervision mechanism currently in place, design an integrated and user-friendly tenant inspection dashboard, and analyze the dashboard's interface in terms of ease of use and its suitability to the division's needs. The study uses a descriptive qualitative approach with a design research strategy. Informants are selected purposively, and data are collected through semi-structured interviews, direct observation, and documentation study. The data are analyzed using the interactive model of Miles, Huberman, and Saldaña, while the dashboard design follows the stages of Design Thinking, namely empathize, define, ideate, prototype, and test. Data trustworthiness is maintained through triangulation, member checking, and an audit trail. The theoretical foundation covers operations management, the controlling function, KPI-based performance management, tenant relationship management, and management information systems. The expected output is a dashboard prototype that helps make tenant supervision faster, more accurate, and more transparent, thereby supporting better management of the non-aero commercial area.

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