Pengaruh Kecerdasan Emosional dan Lingkungan Kerja terhadap Kinerja Tenaga Kesehatan pada Puskesmas Rembon Kabupaten Tana Toraja

Adriana Madya Marampa

doi:10.61132/santri.v4i3.2717

Authors

Adriana Madya Marampa Universitas Kristen Indonesia Toraja

DOI:

https://doi.org/10.61132/santri.v4i3.2717

Keywords:

Emotional Intelligence, Healthcare Worker Performance, Health Services Quality, Work Environment, Work Productivity

Abstract

This study aims to analyze the influence of emotional intelligence and the work environment on healthcare workers’ performance at Rembon Community Health Center in Tana Toraja Regency. The study employs a quantitative method with a descriptive approach. The population consists of 22 individuals, with 21 healthcare workers selected as the research sample. Data were collected through observation, questionnaires, and documentation. The data analysis techniques include validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and correlation and coefficient of determination analyses. The results indicate that emotional intelligence has a positive and significant effect on healthcare workers’ performance. The work environment also has a positive and significant effect on their performance. Furthermore, emotional intelligence and the work environment simultaneously exert a positive and significant influence on healthcare workers’ performance at Rembon Community Health Center. These findings emphasize the importance of strengthening emotional intelligence and creating a supportive work environment to improve healthcare workers’ performance and support the delivery of quality healthcare services.

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