Strategi Pemasaran Digital dan Branding Rawon Premium By Salina Kitchen Melalui Instagram
DOI:
https://doi.org/10.61132/mengabdi.v2i1.295Keywords:
Culinary Branding, Digital Marketing, Social Media Strategy, Packaging Design, SWOT AnalysisAbstract
This community service program focused on enhancing branding and digital marketing strategies for Salina Kitchen, a culinary business in Jakarta. The primary objectives were to optimize packaging sticker design and to boost engagement through the business's Instagram account. Conducted from September 23 to December 15, 2023, the program involved consumer surveys and SWOT analysis. Results indicated a significant improvement in customer satisfaction with packaging design and digital marketing performance. Effective use of hashtags on Instagram expanded the reach to non-followers. The program successfully identified key strategies in branding and digital marketing that can be implemented to enhance the performance of culinary businesses.
Downloads
References
Balakrishnan, B. K. P., Dahnil, M. I., & Yi, W. J. (2017). The Impact of Social Media Marketing Medium toward Purchase Intention and Brand Loyalty among Generation Y. Procedia - Social and Behavioral Sciences, 148, 177-185.
Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing. Pearson UK.
De Vries, L., Gensler, S., & Leeflang, P. S. (2017). Effects of traditional advertising and social messages on brand-building metrics and customer acquisition. Journal of Marketing, 81(5), 1-15.
Fernandez, A., et al. (2020). The impact of digital marketing in the food industry. International Journal of Food Marketing, 5(2), 22-35.
Gupta, S., & Yadav, P. K. (2016). Impact of digital marketing on food service industry. International Journal of Scientific Research and Management, 4(5), 3918-3927.
Harrigan, P., Evers, U., Miles, M., & Daly, T. (2017). Customer engagement with tourism social media brands. Tourism Management, 59, 597-609.
Hudson, S., Huang, L., Roth, M. S., & Madden, T. J. (2016). The influence of social media interactions on consumer–brand relationships: A three-country study of brand perceptions and marketing behaviors. International Journal of Research in Marketing, 33(1), 27-41.
Jang, H., Olfman, L., Ko, I., Koh, J., & Kim, K. (2015). The influence of on-line brand community characteristics on community commitment and brand loyalty. International Journal of Electronic Commerce, 19(3), 99-128.
Johnson, E. (2019). Visual branding and consumer perception. Journal of Brand Management, 26(1), 67-78.
Kietzmann, J., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2018). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 61(3), 443-451.
Kim, W. G., Lim, H., & Brymer, R. A. (2016). The effectiveness of managing social media on hotel performance. International Journal of Hospitality Management, 55, 165-171.
Kotler, P., Keller, K. L., & Brady, M. (2017). Marketing Management (15th ed.). Pearson.
Leung, D., & Bai, B. (2015). Hotel social media marketing: A study on message strategy and its effectiveness. Journal of Travel & Tourism Marketing, 32(5), 685-698.
Liu, D., Li, X., & Santhanam, R. (2019). Digital content marketing's role in fostering consumer engagement, trust, and value: Framework, fundamental propositions, and implications. Journal of Interactive Marketing, 45, 27-41.
Morrison, A. M., & Crane, F. G. (2018). Building the service brand by creating and managing an emotional brand experience. Journal of Brand Management, 15(2), 71-85.
Observerid.com. (2023). Rawon, a specialty dish of East Java, named the most delicious soup in the world by Taste Atlas. Diakses dari https://observerid.com/rawon-a-specialty-dish-of-east-java-named-the-most-delicious-soup-in-the-world-by-taste-atlas/
Pantano, E., Priporas, C. V., & Stylos, N. (2017). 'You will like it!' using open data to predict tourists' response to a tourist attraction. Tourism Management, 60, 430-438.
Park, C. H., Kim, Y. G., Kim, M. S., & Park, J. (2018). Consumer behavior and retail format choice dynamics in the context of the smart retail era. Journal of Retailing and Consumer Services, 40, 298-304.
Sigala, M. (2017). Collaborative commerce in tourism: Implications for research and industry. Current Issues in Tourism, 20(4), 346-355.
Smith, J., & Lopez, R. (2018). Culinary satisfaction and customer loyalty. Journal of Gastronomy and Tourism, 3(4), 217-230.
Ströbel, T., & Schnittka, O. (2020). Consumer confusion and the role of front-of-pack labeling. Journal of Product & Brand Management, 29(5), 602-614.
Wijaya, S. (2019). Indonesian food culture mapping: A starter contribution to promote Indonesian culinary tourism. Journal of Ethnic Foods, 6(9), 1-11.