Dampak Layanan Waktu Pengiriman terhadap Kepuasan  Pelanggan pada Perusahaan Jasa Ekspedisi : Studi Kasus : Lion Parcel Sub Agen Tegal

Supono Syafiq; Farrell Pratama Nugraha; Saifullah Maulana Muqlis

doi:10.61132/moneter.v3i4.1602

Authors

Supono Syafiq Universitas Logistik dan Bisnis Internasional
Farrell Pratama Nugraha Universitas Logistik dan Bisnis Internasional
Saifullah Maulana Muqlis Universitas Logistik dan Bisnis Internasional

DOI:

https://doi.org/10.61132/moneter.v3i4.1602

Keywords:

Delivery Speed, Customer Satisfaction, Expedition Services, Logistics

Abstract

The development of information technology and the increasing use of e-commerce is driving demand for fast and reliable delivery services. This research aims to analyze the impact of delivery time services on customer satisfaction at expedition service companies, with a case study of Lion Parcel Sub Agent Tegal. The research method used is a quantitative method with a survey approach by distributing questionnaires to Lion Parcel Tegal customers. Data were analyzed using validity, reliability, correlation and simple regression tests with the help of SPSS 25 software. The research results showed that there was a significant relationship between delivery speed and customer satisfaction level, with a correlation value of 0.911 and an influence of 83%. This indicates that the faster the delivery service, the higher the level of customer satisfaction. It is hoped that this study can be a reference for expedition service companies in improving the quality of their services to compete in the competitive logistics industry.

Downloads

Download data is not yet available.

References

Badan Perencanaan Pembangunan Daerah Kabupaten Tegal. (n.d.). Beranda Bappeda. https://bappeda.tegalkab.go.id/

Basu Swastha. (2008). Manajemen pemasaran. PT RajaGrafindo Persada.

Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tegal. (n.d.). Beranda Disdukcapil Kabupaten Tegal. https://disdukcapil.tegalkab.go.id/

Exsight. (n.d.). Penjelasan uji korelasi. Exsight.id. https://exsight.id/blog/2021/01/22/penjelasan-mengenai-uji-korelasi/

Ferdianata. (2022). Pengaruh kecepatan pengiriman dan kualitas pelayanan terhadap kepuasan pelanggan di PT. YES Logistic Indonesia [Skripsi, STIAMAK Barunawati Surabaya]. http://repositori.stiamak.ac.id/id/eprint/299

Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25. https://repository.unja.ac.id/28509/10/

Hidayah, N. (2023). Analisis penerapan whistleblowing system dalam pencegahan terhadap kecurangan (fraud) pada PT Pegadaian Kantor Wilayah X Bandung. Jurnal Ilmiah, [volume dan nama jurnal tidak disebutkan], 31–41.

Junaidi. (2013). Titik persentase distribusi t (df = 81–120). http://ledhyane.lecture.ub.ac.id/files/2013/04/tabel-t.pdf

Kurniawan, A. (2018). Metodologi penelitian pendidikan (N. Nur, Ed.). Remaja Rosdakarya. http://repository.syekhnurjati.ac.id/3334/

Mulyanto. (2021). Landasan teori pengelolaan data. Repository Dinamika, 7–23. http://repository.dinamika.ac.id/

Patarianto, P. (2015). Analisa kualitas layanan terhadap kepuasan nasabah di PT. Bank Mandiri (Persero) Tbk. Cabang Sidoarjo Gedangan. Jurnal Maksipreneur, 5(2), 98–102. https://ejournal.up45.ac.id/index.php/maksipreneur/article/102/98/276

Pemerintah Republik Indonesia. (1950). Undang-Undang Republik Indonesia Nomor 13 Tahun 1950.

Sabarguna, B. S. (2005). Analisis data pada penelitian kualitatif (Edisi ke-2). [Penerbit tidak disebutkan].

Sahir, S. H. (2021). Metodologi penelitian (T. Koryati, Ed.; Cetakan 1). KBM Indonesia.

Sugiyono. (2021). Metode penelitian pendidikan: Kuantitatif, kualitatif, kombinasi, R&D dan penelitian pendidikan (A. Nuryanto, Ed.; Edisi ke-3). Alfabeta.

Wahyuning, S. (2021). Dasar-dasar statistik (I. A. Dianta, Ed.). Yayasan Prima Agus Teknik.