Optimization of Employee Performance Through Improving Public Service Quality at The Department of Public Works, Spatial Planning, and Transportation of Pakpak Bharat Regency

Nasip Sahat Martogi; Bahdin Nur Tanjung; Jopinus Saragih; Muhammad Yunus; Mhd Ramadhan5

doi:10.61132/santri.v4i4.2820

Optimization of Employee Performance Through Improving Public Service Quality at The Department of Public Works, Spatial Planning, and Transportation of Pakpak Bharat Regency

Authors

Nasip Sahat Martogi Universitas Efarina
Bahdin Nur Tanjung Universitas Efarina
Jopinus Saragih Universitas Efarina
Muhammad Yunus Universitas Efarina
Mhd Ramadhan5 Universitas Efarina

DOI:

https://doi.org/10.61132/santri.v4i4.2820

Keywords:

Employee Performance, Performance Evaluation, Performance Optimization, Public Service Quality

Abstract

This study aims to analyze the optimization of employee performance through improving public service quality at the Department of Public Works, Spatial Planning and Transportation (PUTRHUB) of Pakpak Bharat Regency and to identify factors that hinder these efforts. This research employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 53 employees of the PUTRHUB Office of Pakpak Bharat Regency and analyzed using simple linear regression analysis, correlation analysis, the coefficient of determination, and hypothesis testing with the assistance of SPSS. The results showed that the quality of public services at PUTRHUB Pakpak Bharat Regency was categorized as satisfactory, with a mean score of 3.74, while employee performance was categorized as good, with a mean score of 3.56. The regression analysis produced the equation Y = 6.955 + 0.668X, indicating that an improvement in service quality has a positive effect on employee performance. The correlation coefficient of 0.701 indicates a strong and positive relationship between service quality and employee performance. The coefficient of determination of 0.491 indicates that service quality explains 49.1% of the variation in employee performance, while the remaining 50.9% is influenced by other factors outside the scope of this study. The t-test produced a value of 7.018 with a significance level of 0.000 < 0.05, indicating that service quality has a positive and significant effect on employee performance. Factors requiring further attention include promotion systems, supervision, attendance discipline, timeliness, and performance evaluation.

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Published

2026-08-30

How to Cite

Nasip Sahat Martogi, Bahdin Nur Tanjung, Jopinus Saragih, Muhammad Yunus, & Mhd Ramadhan5. (2026). Optimization of Employee Performance Through Improving Public Service Quality at The Department of Public Works, Spatial Planning, and Transportation of Pakpak Bharat Regency. SANTRI : Jurnal Ekonomi Dan Keuangan Islam, 4(4), 215–231. https://doi.org/10.61132/santri.v4i4.2820